THE PLACE TO FIND SANTA BARBARA ARTISTS

FAQ


I'm having difficulty uploading images to my member profile. What's up?
It could be because you haven't yet paid your membership fee. If you did pay it, please contact us and we will help troubleshoot the problem.

How quickly can a profile be created?
If you already have your images in a digital format, your profile can typically be created in less than 30 minutes. However, advanced features such as linking your website may take longer.

How hard is it to create a profile for someone with limited computer experience?
Our website is user-friendly and will guide you through each step. A simple understanding of web browsing is all you need to get started.

Do you require financial information to set up a membership?
No, payment information is only requested if you activate the account.

Is there a membership fee for the SB Artist Directory directory?
Yes, you must pay the membership fee and be an active member to be listed in the directory.

Membership Fee
Is my financial information safe?
We are sensitive to the privacy and security of your information. We do not store your information on our servers. We utilize PayPal and allow them to handle all transactions. You only provide your financial information to PayPal. PayPal deducts the fee from your account and transfers the funds to us. PayPal does not share your financial information with us.

Do I need a PayPal account to have a membership with SB Artist Directory?
A PayPal account is not required to establish your membership with SB Artist Directory, but all of our payments are processed by PayPal. You only require a major credit card to utilize PayPal without a PayPal account.

I do not have a credit card, can I wire funds or pay by check?
No, at this time we are not able to accept any forms of payment outside of PayPal. PayPal allows us to reduce collection costs and offer protection against fraud, for both you and us. If you do not have a credit card, you can open a PayPal account and make payments via your US bank account. Please visit PayPal for more information.

Uploading Images
What format and dimensions of images should I upload for the best results?
We accept GIF, JPG, PNG and TIFF image formats. PSD, PDF and RAW formats are not accepted. Images must also have 8-bits/channel RGB or ARGB color model or an error will occur if you attempt to upload. 16-bits/channel or CMYK color modeled images will not be accepted. It is necessary to convert non-RGB images to RGB color model before uploading. This can be done in Photoshop under Image/Mode menu options.
SB Artist Directory will automatically scale your images to fit our layout. You do not need to resize images in most cases. We do recommend you use images that are no larger than 2400 pixels in width or in height and that are under 2 MB. Large image files, such as TIFFs, may take to long to upload depending on the speed of your Internet connection. In this case, we recommend scaling down to no less than 600 pixels in width or height before uploading.

I’m getting an error while uploading an image. What can I do?
Verify that the image is GIF, JPG or PNG. TIFFs are acceptable, but their large size can create errors and affect upload times. Do not upload PSD, PDF or RAW files. In Photoshop, you can convert image file formats using File/Save As menu option.

Images that are over 2 MB may not upload over a slow Internet connection, particularly over dialup, and the error may be due to connectivity issues. Try scaling the image down and reducing it’s size. This can be done in Photoshop using the Image/Image size menu option.

Check that the color model is 8-bits/channel RGB. You can convert color models in Photoshop using the Image/Mode menu option.

What is your policy regarding nudity?
SB Artist Directory generally allows artistic nudity, but we do set limits. We will not tolerate clearly pornographic material or material that we find inappropriate using our sole discretion. Please exercise your best judgment when posting your material.

Exposure and Promotion
How will SB Artist Directory help promote my art?
We will promote the SB Artist Directory Directory on the main searches including Google, Bing, and Yahoo!. You will gain greater exposure by marketing yourself and your own website.

Powered by Wild Apricot Membership Software